Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally with experience in managing freelance or gig economy workers. You understand the intricacies of optimizing processes and ensuring the successful engagement of freelance experts across various geographies. Your ability to work with cross-functional stakeholders is key to unlocking different skill sets and task types for freelancers. You are adept at enhancing onboarding processes and managing the lifecycle of freelance experts to ensure their success in the marketplace.

You possess excellent communication skills, allowing you to effectively collaborate with program management and product teams. You are detail-oriented and have a knack for identifying areas for improvement in operational efficiency. Your experience in managing vendor-sourced and individual freelance experts will be invaluable in this role. You are motivated by creating flexible earning opportunities for freelancers and are passionate about leveraging technology to enhance operational capabilities.

What you'll do

In this role, you will be responsible for ensuring the success of the freelance expert supply at Uber. You will manage processes across several geographies to meet program requirements and deepen freelancer engagements. Your role will involve optimizing the onboarding process and managing the lifecycle of freelance experts, ensuring they are effectively utilized. You will collaborate with cross-functional stakeholders to unlock different skill sets and task types for freelance experts, enhancing their engagement and productivity.

You will partner closely with program management teams to operationalize and improve the efficiency of the marketplace. This includes analyzing current processes, identifying bottlenecks, and implementing solutions to streamline operations. You will also be involved in developing strategies to enhance the overall experience for freelance experts, ensuring they have the resources and support needed to succeed. Your work will directly contribute to Uber's mission of reimagining the way the world moves for the better, particularly in the realm of AI solutions.

What we offer

At Uber, we offer a dynamic work environment where innovation is at the forefront of our operations. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to creating flexible earning opportunities for millions of people worldwide. We value collaboration and encourage you to bring your unique perspective to the table. Our commitment to operational excellence means you will have the resources and support needed to thrive in your role. Join us in making a meaningful impact in the world of AI solutions and freelance work.