About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Operations Manager • Lead
Uber • San Francisco - Hybrid
Overview
Uber is seeking a Director, Head of Marketplace Operations to shape the future of Uber Mobility. You'll lead marketplace strategy and performance metrics while collaborating with tech teams. This role requires strong operational and strategic skills.
Job Description
Who you are
You have extensive experience in operations management, ideally within a tech or mobility context — you've successfully led teams and driven strategic initiatives that enhance marketplace performance. Your analytical mindset allows you to uncover insights from data, translating them into actionable strategies that align with broader business goals. You possess a builder's mindset, demonstrating the ability to create scalable tools and processes that improve operational efficiency. Your leadership style fosters collaboration and innovation, ensuring that your team is engaged and aligned with the company's vision. You are comfortable navigating complex challenges and thrive in high-visibility roles that require strong communication and influence across various stakeholders.
What you'll do
As the Head of Marketplace Operations, you will set a clear vision and roadmap for the Marketplace, guiding your team's long-term direction. You will translate Uber's broader goals into an actionable operational strategy with clear objectives, ensuring that marketplace performance is optimized for both riders and drivers. Your role will involve partnering with tech teams to design and implement scalable solutions that enhance the user experience. You will lead the KPIs that define marketplace performance, including pricing, health, reliability, incentives, surge strategy, matching, and fares. Your insights into rider and earner behavior will shape the regional marketplace strategy, driving growth and efficiency. You will also collaborate closely with the US Core GM business and the broader US&C Mobility Leadership team, acting as a thought partner to influence product strategy and operational excellence.
What we offer
Uber provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming the mobility landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. The role offers a competitive salary and benefits package, along with opportunities for professional growth and development within the company.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Uber.
Similar Jobs You Might Like
Based on your interests and this role
Product Manager
Uber is hiring a Director of Product Management for their Marketplace team to shape the future of mobility. You'll lead product strategies that impact millions of users. This role requires significant experience in product management.
Engineering Manager
Uber is hiring a Director of Engineering for their Marketplace team to lead a talented group of engineers and applied scientists. You'll work on driver pricing systems and collaborate closely with data science and product teams. This role requires strong leadership skills and expertise in machine learning and optimization.
Senior Product Manager
Uber is seeking a Senior Product Manager for their Mobility Marketplace team to design and improve pricing algorithms. You'll collaborate with engineers and data scientists, leveraging machine learning and data analysis skills. This role requires 5+ years of experience in a data-driven environment.
Product Manager
Uber is hiring a Product Manager II for their Mobility Marketplace team to optimize matching algorithms for drivers and riders. You'll work closely with ML engineers and data scientists, leveraging Machine Learning and Operations Research. This role requires hands-on experience with AI/ML products.
Operations Manager
Uber is hiring a Strategic Operations Manager for their Marketplace team to drive alignment across various departments and optimize delivery operations. You'll work closely with Product, Engineering, and Customer Support teams to implement high-impact projects. This role requires strong problem-solving skills and experience in operations management.