About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a Program Specialist IV to drive consumer experience initiatives in Taiwan. You'll analyze customer feedback and support tickets to generate actionable insights. This role requires 3+ years of experience in data analytics or operations strategy.
Job Description
Who you are
You have 3+ years of experience in data analytics, business insights, or operations strategy — you've successfully translated complex data into actionable insights that drive business decisions. Your proficiency in data analytics allows you to work comfortably with large datasets, ensuring that you can synthesize trends and inform product fit effectively. You possess strong collaboration skills, enabling you to work closely with program specialists and enablement teams to embed insights into actions across various lines of business. Your adaptability and impact-driven mindset make you a valuable asset in high-visibility roles.
Desirable
Experience in the mobility or delivery sectors is a plus, as it gives you a deeper understanding of the unique challenges and opportunities in these areas. Familiarity with Voice of Customer (VoC) methodologies will enhance your ability to conduct deep dives based on support ticket analysis and qualitative signals.
What you'll do
In this role, you will own end-to-end strategic projects that enhance consumer experience across Uber's mobility and delivery businesses in Taiwan. You will conduct VoC deep dives, analyzing support tickets and customer feedback to synthesize trends that inform rollout success and product fit. Your insights will guide product rollout tracking and play a critical role in R&A spend control. You will collaborate with other program specialists and enablement teams to ensure that insights are effectively integrated into local actions, helping teams move quickly with clarity and data. Additionally, you will build quarterly insight decks for senior leadership, driving strategic conversations that shape the future of Uber's operations in Taiwan.
What we offer
At Uber, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth within a global organization. You will have the chance to work on high-impact projects that directly influence the consumer experience, making a tangible difference in the lives of our users. Our culture encourages open communication and teamwork, ensuring that you feel supported in your role. We believe in the importance of work-life balance and provide accommodations as needed to support our employees' well-being.
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