Customer Success • Senior

Who you are

You have over 5 years of experience in customer success leadership, demonstrating a strong ability to design and implement scalable customer success strategies that align with business objectives. Your expertise includes leading and developing high-performing customer success teams, including frontline managers, ensuring that your team is equipped to meet the needs of customers effectively.

You excel in managing executive-level relationships, both internally and with enterprise customers, showcasing your strong interpersonal skills that help build trust-based relationships. Your proven track record in driving customer retention and expansion initiatives highlights your ability to influence customer loyalty and satisfaction.

Your background includes a deep understanding of customer advocacy, where you have successfully built relationships that foster customer engagement and loyalty. You are energized by the opportunity to transform customer experiences and drive meaningful impact through your work.

Desirable

Experience in an AI-powered environment or with skills acceleration platforms would be a plus, as would familiarity with data-driven decision-making processes in customer success.

What you'll do

In this role, you will lead the customer success strategy at Udemy, focusing on defining and implementing initiatives that enhance customer satisfaction and retention. You will work closely with cross-functional teams to ensure that customer feedback is integrated into product development and service delivery.

You will be responsible for developing and mentoring your team, fostering a culture of excellence and continuous improvement. Your leadership will guide your team in executing customer success plans that drive renewals, upsell, and cross-sell initiatives.

You will engage with executive stakeholders to communicate the value of customer success initiatives and ensure alignment with overall business goals. Your ability to analyze customer data will inform your strategies and help identify opportunities for growth and improvement.

You will also play a key role in advocating for customers within the organization, ensuring their voices are heard and their needs are met. Your insights will help shape the future of Udemy's customer success efforts, making a significant impact on the company's mission to transform lives through learning.

What we offer

Udemy offers a collaborative and inclusive work environment where you can thrive and make a difference. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We encourage you to apply even if your experience doesn't match every requirement, as we value unique perspectives and experiences.

As part of our commitment to employee growth, we provide opportunities for professional development and career advancement. You will have access to resources and support that will help you excel in your role and contribute to the success of our customers and the company.

Join us at Udemy, where your work will help shape the future of learning for millions of learners and businesses around the world.