About Delve
Empowering brands with data-driven marketing expertise
Key Highlights
- Top-rated partner of Google Marketing Platform and AWS
- Headquartered in Boulder, Colorado, with global offices
- Serves clients like UNICEF, AT&T, and Wynn
- Recognized as one of Inc. 5000's fastest growing companies
DELVE is a leading analytics-first media consultancy headquartered in Boulder, Colorado, with additional offices in New York, Warsaw, and Minsk. As a top-rated partner of Google Marketing Platform, Google Cloud Platform, TheTradeDesk, and Amazon AWS, DELVE specializes in data-driven marketing scienc...
π Benefits
DELVE offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees benefit from a learning bu...
π Culture
DELVE fosters a culture of diversity and inclusion, emphasizing respect and unity among team members. The company prioritizes data-driven decision-mak...
Skills & Technologies
Overview
Delve is hiring a Customer Success Manager to enhance client relationships and drive platform usage. You'll focus on onboarding, adoption, and renewal strategies while leveraging your technical fluency. This role requires strong communication and problem-solving skills.
Job Description
Who you are
You have a proven track record in customer success, with experience in managing client relationships post-sale. Your focus is on maximizing platform usage and ensuring compliance completion rates, making you the face of Delve for our customers. You possess strong written and verbal communication skills, allowing you to effectively engage with clients and provide stellar support. You are a problem-solver who takes initiative without being asked, and your positive attitude reassures customers that they made the right choice with Delve. Technical fluency is a plus, especially in configuring AWS and engaging in security stack conversations.
Desirable
While not mandatory, having a technical background will help you navigate conversations about our platform's capabilities and assist customers in maximizing their experience. You thrive in a dynamic environment and are comfortable during peak product usage hours, understanding that customer success is paramount.
What you'll do
In this role, you will run effective onboarding calls to guide customers to their first value quickly. You will drive ongoing engagement and platform usage, ensuring that customers are not only satisfied but also see the value in renewing and expanding their contracts with us. You will proactively surface wins and identify expansion opportunities, reinforcing the positive impact Delve has on their operations. Your responsibilities will include maintaining a positive tone in every interaction, providing closure to customers, and championing Delve in all communications. You will regularly show ROI to clients, quantifying the time and money they save by using our platform.
What we offer
At Delve, we pride ourselves on our customer-centric approach and are committed to providing a supportive work environment. You will be part of a rapidly growing team backed by top-tier investors, which offers significant opportunities for professional growth. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in making a difference for our customers and helping them succeed with our platform.
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