About Udemy
Empowering learners through accessible online education
Key Highlights
- Over 130,000 courses available across various subjects
- 35 million students worldwide, including corporate clients
- Headquartered in San Francisco, California
- $223 million raised from top investors like Insight Partners
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
🎁 Benefits
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
🌟 Culture
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Overview
Udemy is hiring a Digital Customer Success Product Manager to oversee product planning and development while enhancing customer experiences. This role requires strong product management skills and a passion for learning.
Job Description
Who you are
You have a strong background in product management, excelling at overseeing the planning, development, launch, and lifecycle management of products. You ensure that products meet market needs and align with business strategy while driving measurable outcomes for customers. Your innovative mindset allows you to generate and implement creative solutions, leveraging emerging technologies to enhance customer success outcomes and business value.
You possess a deep understanding of customer experience (CX) and how to enhance consumer satisfaction by managing and optimizing customer interactions throughout all stages of the product lifecycle. You are excited by change and energized by learning, ready to have a real impact on the future of learning.
What you'll do
In this role, you will define the future of learning at Udemy, contributing to an AI-powered skills acceleration platform that helps people and teams grow. You will collaborate with cross-functional teams to ensure that products are developed in alignment with customer needs and business goals. Your responsibilities will include overseeing product roadmaps, conducting user research, and analyzing market trends to inform product decisions. You will also be involved in driving continuous improvement initiatives that enhance customer success outcomes and business value.
What we offer
Udemy offers a dynamic work environment where you can thrive and make a difference. You will be part of a global company with a mission to transform lives through learning. We encourage you to apply even if your experience doesn't match every requirement, as we value unique experiences that can add value to our company.
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