Customer Success Manager • Senior

Who you are

You are a seasoned Customer Success Manager with a proven track record of building strong relationships with clients. With at least 5 years of experience in customer success or account management, you understand the nuances of enterprise SaaS and how to drive value for customers. You thrive in fast-paced environments and are adept at managing multiple client accounts while ensuring each receives the attention it deserves.

Your communication skills are top-notch, allowing you to effectively convey complex ideas and solutions to clients. You are process-driven and highly organized, ensuring that you can manage your time and resources efficiently. You possess strong business acumen and can engage with C-suite executives, helping them understand how to leverage Recurly's platform to grow their businesses.

You are naturally inquisitive and curious, always seeking to understand your clients' needs and how Recurly can meet them. Your leadership qualities shine through as you guide clients through their subscription management journey, ensuring they are satisfied and successful.

Desirable

Experience with data-driven decision-making is a plus, as you will need to tie customer outcomes to the use of Recurly's platform. Familiarity with cross-selling strategies and a background in subscription-based businesses will help you excel in this role.

What you'll do

In this role, you will be responsible for managing a portfolio of high-value clients, ensuring they derive maximum value from Recurly's subscription management platform. You will act as the primary point of contact for your clients, addressing their needs and concerns while proactively identifying opportunities for growth. Your ability to build rapport will be crucial as you work closely with clients to understand their business objectives and how Recurly can help achieve them.

You will collaborate with internal teams, including sales and product development, to ensure that client feedback is incorporated into the platform's evolution. Your insights will help shape the future of Recurly's offerings, making you an integral part of the company's success.

Additionally, you will conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement. Your role will involve analyzing customer data to track usage patterns and outcomes, allowing you to provide tailored recommendations that drive client success.

What we offer

Recurly offers a dynamic work environment where you can make a significant impact on our clients' success. You will have the opportunity to work with leading brands and help them harness the power of subscription management. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in shaping the future of subscription management and driving recurring revenue growth for our clients.