About Udemy
Empowering learners through accessible online education
Key Highlights
- Over 130,000 courses available across various subjects
- 35 million students worldwide, including corporate clients
- Headquartered in San Francisco, California
- $223 million raised from top investors like Insight Partners
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
🎁 Benefits
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
🌟 Culture
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Job Description
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
This is a remote position, requiring ~30% travel for client and internal meetings.
About your skills
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Technical Expertise & Product Knowledge: You need a deep understanding of Udemy products and the underlying technologies. This includes explaining complex technical concepts to both technical and non-technical stakeholders, troubleshooting issues, and understanding how our solutions integrate with client systems.
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Customer Relationship Management: Building and maintaining strong, trust-based relationships with key accounts is fundamental. This involves understanding client business objectives, being responsive to their needs, proactively communicating, and serving as their strategic advisor.
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Problem-Solving and Issue Resolution: You need strong analytical skills to quickly diagnose issues, coordinate with internal teams (engineering, support, product), and drive resolution while keeping customers informed throughout the process. You would prevent small issues from becoming major problems by anticipating risks and proactively developing mitigation strategies.
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Communication and Presentation Skills: Providing clear and tailored communication to both technical and non-technical audiences. Strong presentation and storytelling skills to drive adoption and alignment, presenting ROI data, delivering product roadmap updates, facilitating requirements gathering sessions, and translating between business needs and technical capabilities.
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Nice to have: Multi-language fluency in Spanish, French, German, Italian
About this role
As a Senior Technical Account Manager (TAM), you will act as the primary technical liaison between our customers and internal teams. This role is critical in ensuring our customers achieve maximum value from the Udemy platform. You will own the post-sales technical relationship with a portfolio of enterprise clients, helping them onboard effectively, resolve technical issues, and drive long-term adoption and satisfaction. You are a key player in customer retention, satisfaction, and orchestrating growth — often contributing directly to Gross Revenue Retention (GRR) and customer health metrics.
What you’ll be doing
Customer Engagement & Relationship Management
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Serve as the trusted technical advisor for a portfolio of strategic or enterprise clients.
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Lead regular technical check-ins, health assessments, and strategic reviews with clients.
Onboarding & Implementation Support
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Guide customers through onboarding, integration, and deployment processes.
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Provide hands-on configuration and guidance to ensure successful implementation.
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Coordinate with Product and Engineering to manage technical requirements, timelines, and delivery.
Issue Resolution & Advocacy
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Act as the primary technical point of contact for escalations and ongoing technical needs.
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Troubleshoot complex product-related issues and coordinate internal resources for resolution.
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Advocate on behalf of customers by providing feedback to internal teams and influencing roadmap decisions.
Enablement & Best Practices
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Educate customers on product capabilities, updates, and relevant integrations.
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Create and deliver tailored documentation, technical workshops, or training sessions.
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Share industry and product best practices to drive maturity and innovation in customer usage.
What you’ll have
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4-6 years of customer-facing technical experience in SaaS (e.g., Technical Account Manager, Solutions Engineering, Solutions Architect, or Solutions Consultant).
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Experience in developing and implementing strategic programs with cross-functional impact and influence.
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Strong verbal, written, and presentation skills; able to simplify complex technical topics and tell a compelling story.
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Skilled at influencing and aligning stakeholders across functions and levels.
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Extensive experience working closely with Customer Success, Sales, Support, Product, and other cross-functional partners to drive customer outcomes and business impact.
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Demonstrated ability to approach challenges with a solution-oriented mindset.
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Comfortable balancing strategic planning with tactical execution.
Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
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