About Unity
Empowering creators to build amazing experiences
Key Highlights
- Public company (NYSE: U) with a $20B valuation
- Over 1.5 million monthly active creators
- Customers include Electronic Arts and Ubisoft
- $1.3B raised from investors like Sequoia and Silver Lake
Unity Technologies, headquartered in Vancouver, British Columbia, is the creator of the Unity game engine, widely used for developing both 2D and 3D games across multiple platforms. With over 1.5 million monthly active creators and customers including major studios like Electronic Arts and Ubisoft, ...
π Benefits
Unity offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a compreh...
π Culture
Unity fosters a culture of creativity and innovation, encouraging employees to experiment and push the boundaries of game development. The company val...
Skills & Technologies
Overview
Unity is hiring a Lead Salesforce Engineer to oversee global support operations and QA for GTM applications. You'll work with Salesforce, Zuora, and Ironclad to ensure flawless technology for revenue operations. This role requires leadership experience and expertise in Salesforce deployments.
Job Description
Who you are
You have a strong background in Salesforce engineering with experience leading teams in a technical support environment. Your expertise in managing global support operations ensures that applications run smoothly and efficiently. You are skilled in establishing QA protocols and have a keen eye for detail, ensuring zero-defect production launches.
You possess excellent communication skills, allowing you to effectively collaborate with global Product Managers and Developers. Your ability to translate roadmap requirements into comprehensive test plans is a key asset. You thrive in a fast-paced environment and are adept at identifying recurring technical issues to drive operational efficiency.
What you'll do
As the Lead Salesforce Engineer, you will mentor a specialized team of Support specialists and QA engineers, providing global coverage for GTM business applications. You will oversee the end-to-end QA lifecycle for Salesforce deployments and critical integrations, ensuring that all production launches are executed flawlessly. Your role will involve managing global support operations within Salesforce, optimizing ticket routing, resolution quality, and SLA compliance.
You will partner with global Product Managers and Developers to translate roadmap requirements into actionable test plans and support documentation. Your focus will be on stabilizing global support queues and establishing high-standard QA protocols for roadmap deployments. You will also drive operational efficiency by identifying and resolving recurring technical friction points, ensuring that the technology powering our global revenue remains robust and reliable.
What we offer
Unity offers a unique opportunity to grow within a high-impact global team. You will have the chance to shape the technical operations of a leading tech ecosystem, contributing to the stability of our Lead2Cash lifecycle. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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