About Upflow
Transforming B2B payments for a seamless experience
Key Highlights
- Headquartered in Saint-MandΓ©, IDF
- $23.3 million raised in Series A funding
- Integrates with Xero and Quickbooks for ease-of-use
- Expanding to include a B2B payment platform and gateway
Upflow is a fintech company headquartered in Saint-MandΓ©, IDF, specializing in Financial Relationship Management solutions for B2B businesses. With $23.3 million in Series A funding, Upflow aims to transform the payment experience by integrating seamlessly with accounting platforms like Xero and Qui...
π Benefits
Employees enjoy top-of-the-range equipment, a remote-friendly work environment, free lunches, comprehensive healthcare, and share options....
π Culture
Upflow fosters a user-first culture, focusing on simplifying the payment process for B2B businesses. The company is committed to innovation in the pay...
Overview
Upflow is hiring a Customer Success Manager to enhance customer experiences related to payments and drive growth for B2B businesses. This role focuses on leveraging technology and AI to improve cash collection processes. Experience in customer success or related fields is preferred.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a B2B environment. Your experience has equipped you with the skills to manage customer relationships effectively and ensure their satisfaction with financial solutions. You understand the importance of cash flow in business growth and are passionate about helping clients optimize their payment processes.
You possess excellent communication skills, allowing you to articulate complex concepts clearly to clients and collaborate effectively with internal teams. Your ability to analyze customer needs and provide tailored solutions is a key strength. You are proactive in identifying potential issues and addressing them before they escalate, ensuring a seamless customer experience.
What you'll do
As a Customer Success Manager at Upflow, you will be responsible for onboarding new clients and guiding them through the implementation of our Financial Relationship Management platform. You will work closely with clients to understand their unique needs and help them leverage our technology to improve their cash collection processes. Your role will involve regular check-ins with clients to ensure they are satisfied and to identify opportunities for upselling additional features or services.
You will collaborate with the product and engineering teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our offerings, ensuring they meet the evolving needs of our clients. Additionally, you will develop training materials and conduct workshops to educate clients on best practices for using our platform effectively.
What we offer
At Upflow, we provide a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team across multiple continents, gaining valuable international experience. We believe in personal growth and offer resources for professional development to help you advance your career. Join us in transforming the way B2B companies manage their financial relationships and contribute to their success.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Upflow.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Unit is hiring a Customer Success Manager to oversee client relationships and ensure satisfaction with their embedded finance products. This role requires strong consulting skills and a passion for fintech.
Customer Success Manager
Tennr is seeking a Customer Success Manager to enhance customer satisfaction and streamline healthcare operations. You'll manage customer relationships from onboarding to renewal, ensuring clients derive ongoing value from Tennr's solutions. This role requires a strong understanding of healthcare operations.
Customer Success Manager
Pigment is hiring a Customer Success Manager to ensure customers achieve high adoption and business value from the platform. You'll leverage automation technologies and manage account renewals and expansions. This role requires experience in customer success and familiarity with CRM tools.
Customer Success Manager
Delinea is seeking a Customer Success Manager to manage customer accounts and collaborate with various teams to ensure client satisfaction. This role requires strong interpersonal skills and a commitment to customer service.
Customer Success Manager
Scality is seeking a Customer Success Manager to build lasting relationships with customers and drive product adoption. You'll focus on maximizing customer satisfaction and identifying growth opportunities. This role requires strong interpersonal skills and a customer-centric approach.