About Upgrade
Responsible credit solutions for everyday consumers
Key Highlights
- Headquartered in San Francisco, CA
- Raised $712 million in Series F funding
- Over 1,001 employees dedicated to fintech innovation
- Offers personal loans and credit cards with fixed payments
Upgrade is a fintech company headquartered in the Financial District of San Francisco, CA, specializing in responsible credit solutions for mainstream consumers. With over 1,001 employees, Upgrade offers personal loans and credit cards featuring a fixed installment structure, ensuring borrowers pay ...
π Benefits
Upgrade provides a stock option plan, 100% paid medical, dental, and vision insurance, flexible PTO, paid parental leave, and health & wellness initia...
π Culture
Upgrade's unique culture centers around promoting responsible borrowing by encouraging customers to pay down their debt through fixed payments. This c...
Overview
Upgrade is hiring a Director of Deposit Servicing to lead the bank's deposit servicing functions. You'll focus on operational excellence and customer experience in a fast-paced environment. This role requires strategic thinking and proven leadership experience.
Job Description
Who you are
You have a strong background in financial services, with extensive experience in leading deposit servicing operations. Your strategic mindset allows you to navigate complex regulatory environments while ensuring exceptional customer experiences. You thrive in fast-paced startup settings and are passionate about improving financial well-being for customers.
You possess excellent leadership skills, having successfully managed large teams and driven operational excellence in previous roles. Your ability to foster a collaborative and inclusive culture is evident in your past achievements, where you've been recognized for building high-performing teams.
What you'll do
As the Director of Deposit Servicing, you will oversee the day-to-day operations of the bankβs deposit servicing functions. Your primary focus will be on contact center operations and back-office servicing teams, ensuring that all channels deliver an industry-leading customer experience. You will implement strategies to enhance operational efficiency and compliance with regulatory standards.
You will collaborate closely with cross-functional teams to design and deliver innovative financial products that meet customer needs. Your role will involve analyzing performance metrics and customer feedback to continuously improve service delivery and operational processes.
What we offer
At Upgrade, you will be part of a mission-driven organization that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a better financial future for millions of people.
Interested in this role?
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