Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for providing excellent customer service. You thrive in environments where you can help others and are eager to learn about financial products and processes. Your communication skills are top-notch, allowing you to convey information clearly and effectively through email. You are adaptable and ready to embrace changes in policies and procedures, ensuring that you can meet customer needs efficiently.

You have experience using customer support tools, particularly Zendesk, which enables you to manage inquiries effectively. You understand the importance of a personalized customer experience and are committed to fostering customer satisfaction. You are detail-oriented and can handle multiple inquiries while maintaining a high standard of service.

What you'll do

In this role, you will be responsible for answering emails from various departments, ensuring that each response is tailored to the customer's needs. You will become an expert on Upgrade's products and processes, allowing you to provide accurate information and support. Your ability to adapt to changing policies will be crucial as you navigate customer inquiries and provide solutions. You will work closely with the Online Support team to ensure that all customer interactions are handled promptly and professionally, contributing to the overall success of the team.

What we offer

Upgrade offers a collaborative and inclusive work environment where you can grow your skills and advance your career. You will be part of a company that is recognized for its commitment to improving customers' financial well-being. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in building a better financial future for millions of people.