Customer Operations • Entry-Level

Who you are

You are detail-oriented and possess strong problem-solving skills — you thrive in environments where you can work through challenges as part of a team. You have a keen eye for detail and are self-driven, ensuring that all tasks are completed efficiently and accurately. Your ability to communicate effectively will help you interact with banks and manage relationships with vendors.

What you'll do

In this role, you will assist with the unique back office tasks required for the auto loan product, including acquiring all documents involved in the lien release process. You will closely monitor all steps to ensure effective lien placement, working collaboratively with your team to resolve any issues that arise. Your responsibilities will involve maintaining communication with our Collateral Management Vendor throughout the title process, ensuring that all necessary documentation is obtained and processed in a timely manner.

What we offer

At Upgrade, you will be part of a collaborative and inclusive culture that values your contributions. We offer a supportive environment where you can grow your skills and advance your career in the fintech industry. Join us in helping customers achieve better financial futures through our innovative products.