Product Operations • Mid-Level

Who you are

You have a strong analytical mindset and enjoy working at the intersection of operations and product management. You thrive in collaborative environments and are passionate about enhancing customer experiences through data-driven insights. Your ability to communicate effectively with cross-functional teams makes you an ideal candidate for this role. You are detail-oriented and have a knack for identifying root causes of issues that impact customer satisfaction. You are comfortable managing incident escalations and have experience in monitoring system performance to ensure optimal functionality. You are excited about the opportunity to contribute to a company that is focused on improving financial well-being for its customers.

What you'll do

In this role, you will be responsible for investigating root causes of customer pain points and collaborating with various teams to implement solutions. You will monitor system performance and gather insights from both data and frontline teams to inform product enhancements. Your role will involve managing incident escalations and ensuring that customer feedback is effectively communicated to the product team. You will play a crucial role in driving improvements across Upgrade's internal platform, helping to shape the future of financial products that benefit millions of customers. You will work closely with operations, product, and customer experience teams to ensure that the products we deliver meet the highest standards of quality and customer satisfaction.

What we offer

Upgrade offers a collaborative and inclusive culture where your contributions will be valued. You will have the opportunity to work with a team that is dedicated to building better financial products. We provide a hybrid work environment that allows for flexibility while maintaining a strong team dynamic. As part of our commitment to employee well-being, we offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help customers achieve a better financial future.