Customer Operations • Senior

Who you are

You have a strong background in customer service, ideally with experience in hospitality or vacation rentals. Your ability to lead a team and maintain high satisfaction standards is essential. You are comfortable handling phone calls, emails, and chats to resolve guest inquiries and concerns. You understand the importance of building lasting relationships with guests and owners, and you thrive in a collaborative environment where teamwork is valued. You are detail-oriented and capable of coordinating with maintenance and housekeeping teams to ensure smooth operations. You possess excellent communication skills and can effectively manage multiple tasks in a fast-paced setting.

Desirable

Experience in a supervisory role is a plus, as is familiarity with property management systems. A background in the vacation rental industry will help you excel in this position. You are proactive in identifying potential owner leads to support business growth and are eager to contribute to the overall success of the team.

What you'll do

As a Senior Front Desk Specialist, you will assist in overseeing a team of Front Desk Specialists, ensuring that all guest interactions are handled with professionalism and care. You will serve as the primary contact for guests, vendors, and owners, addressing inquiries about reservations and other concerns. Your role will involve coordinating with maintenance and housekeeping teams to verify unit availability for vendor visits, ensuring that all operations run smoothly. You will also be responsible for identifying potential owner leads to support business growth, contributing to the company's success. Your ability to maintain high satisfaction standards will be crucial in creating positive experiences for guests and building lasting relationships.

What we offer

Vacasa offers a competitive compensation package, including a starting pay of $22 per hour. You will also receive a sign-on bonus of $1000 payable after 90 days of employment. We value your contributions and invest in your growth, providing opportunities for professional development. Join a company that prioritizes genuine hospitality and teamwork, where you can make a real impact on the homeowners and guests we serve every day.