Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual who thrives in a customer-facing role, ensuring that guests have a seamless experience during their stay. You possess strong communication skills, allowing you to effectively address guest inquiries and concerns. Your ability to multitask and manage various responsibilities makes you an ideal fit for the Night Auditor position. You understand the importance of maintaining a welcoming environment and are committed to providing exceptional service to every guest.

You have a proactive approach to problem-solving, ensuring that any disturbances or complaints are handled promptly and efficiently. Your organizational skills enable you to manage reservations and prepare necessary documentation with accuracy. You are comfortable working independently during the overnight shift and are dedicated to upholding the high standards of the resort.

What you'll do

As a Night Auditor, you will be the first point of contact for guests during the overnight hours, responsible for overseeing the property and ensuring smooth operations. You will handle incoming phone calls, respond to emails and chats, and assist guests with any questions or concerns they may have. Your role will involve auditing reservations, preparing arrival documentation, and collecting payments as necessary. You will also address any disturbances and manage guest complaints to ensure a positive experience.

In addition to front desk responsibilities, you will play a key role in maintaining the overall security and safety of the resort during the night shift. You will collaborate with other team members to ensure that all operations run smoothly and efficiently. Your attention to detail and commitment to guest satisfaction will be essential in creating a welcoming atmosphere for all visitors.

What we offer

Vacasa provides a supportive work environment where you can grow and develop your skills. We value your contributions and offer competitive compensation, along with various benefits and perks. Join our team and become part of a company that prioritizes genuine hospitality and exceptional experiences for our guests.