Customer Success Manager • Mid-Level

Who you are

You have a strong background in clinical operations and a passion for customer success — your experience has equipped you with the skills to build and maintain relationships with key stakeholders. You thrive in collaborative environments and enjoy working cross-functionally to enhance customer experiences. Your ability to triage escalations and highlight value through proactive engagement sets you apart. You understand the importance of aligning customer needs with product capabilities, ensuring that clients derive maximum benefit from the solutions provided. You are adaptable and can navigate the complexities of the life sciences industry, making you a valuable asset to any team.

What you'll do

As a Customer Success Manager at Veeva Systems, you will be responsible for ensuring that our customers achieve their desired outcomes with our clinical operations products. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration and addressing any concerns that may arise. Your role will involve proactively engaging with customers to highlight the value of our solutions and ensuring that they are fully utilizing the features available to them. You will work closely with internal teams to address escalations and improve the overall customer experience. By developing strong relationships with clients, you will help drive customer satisfaction and retention, ultimately contributing to the success of Veeva's mission in the life sciences industry.

What we offer

At Veeva Systems, we are committed to creating a positive impact on our customers, employees, and communities. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. We believe in our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Join us in transforming the life sciences industry and be part of a mission-driven organization that is making a difference.