Customer Success Manager • Mid-Level

Who you are

You have a strong background in software implementation, particularly within the life sciences sector, and understand the nuances of customer engagement. Your experience has equipped you with the skills to set the right expectations and structure effective solutions for clients. You are adept at managing project charters, including staffing and timelines, ensuring that all aspects of the implementation process are aligned with customer needs.

You thrive in a customer-facing role and possess excellent communication skills, allowing you to represent the value proposition of Quality Cloud effectively. Your ability to collaborate closely with sales and services teams is crucial in driving customer success and satisfaction. You are passionate about making a positive impact in the life sciences industry and are committed to helping clients achieve their goals.

What you'll do

As a Services Engagement Manager, you will be responsible for guiding Quality Cloud customers through successful implementations. You will act as a solution expert, working closely with both the Veeva Sales and Services Teams to ensure that customer expectations are met and exceeded. Your role will involve structuring the right solutions for clients, setting appropriate timelines, and identifying necessary resources for project success.

You will engage with customers throughout the implementation process, ensuring that they are set up for success from the start. This includes conducting needs assessments, developing project charters, and aligning team efforts with customer objectives. Your expertise will be critical in navigating the complexities of software implementation in the life sciences sector, and you will play a key role in fostering strong relationships with clients.

What we offer

Veeva Systems is a mission-driven organization that values customer success and employee growth. As a Work Anywhere company, we provide flexibility in your work environment, allowing you to thrive whether at home or in the office. Join us in transforming the life sciences industry and making a positive impact on our customers and communities.