Customer Success Manager • Mid-Level

Who you are

You have a strong background in software implementation, particularly within the life sciences sector, and are passionate about helping customers achieve success with their Quality Cloud solutions. Your experience has equipped you with the skills to manage customer expectations effectively and to communicate the value proposition of complex software solutions. You thrive in a customer-facing role and are comfortable working closely with sales and services teams to ensure alignment and strategic planning.

You possess excellent organizational skills, allowing you to structure project charters that include staffing, timeframes, and associated costs. Your ability to navigate the intricacies of software implementation projects makes you a valuable asset to any team. You understand the importance of setting the right expectations and are adept at identifying potential challenges before they arise.

What you'll do

As a Services Engagement Manager at Veeva Systems, you will be responsible for guiding Quality Cloud customers through the implementation process, ensuring they are set up for success from the outset. You will act as a solution expert, collaborating closely with both the Veeva Sales and Services Teams to represent the full value of the Quality Cloud offering. Your role will involve engaging with customers to understand their needs and aligning those with the capabilities of the Quality Cloud.

You will lead the strategic planning of projects, ensuring that all team members are aligned and prepared for the tasks ahead. This includes developing project charters that outline the necessary resources, timelines, and costs associated with each implementation. Your customer-facing role will require you to travel as needed, ensuring that you can meet with clients and stakeholders effectively.

What we offer

Veeva Systems is committed to creating a positive impact in the life sciences industry, and as part of our team, you will have the opportunity to contribute to this mission. We support a flexible work environment, allowing you to work from home or in the office based on your preferences. Join us in transforming the life sciences industry and making a meaningful difference in the lives of patients and healthcare providers.