Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success and clinical operations, with a passion for helping customers achieve their goals. Your experience allows you to effectively communicate and build relationships with key stakeholders, ensuring that their needs are met and exceeded. You thrive in a collaborative environment and enjoy working cross-functionally to enhance the customer experience. You understand the importance of proactive engagement and are skilled at triaging escalations to highlight the value of the services provided. Your ability to foster collaboration and develop relationships is key to your success in this role.

What you'll do

As a Customer Success Manager at Veeva Systems, you will be responsible for ensuring that our customers are successful with our clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration and addressing any issues that arise. Your role will involve proactive engagement with customers to highlight the value of our offerings and ensure their satisfaction. You will work closely with cross-functional teams to improve the overall customer experience and drive customer success initiatives. Your expertise in clinical operations will be invaluable as you guide customers through their journey with Veeva.

What we offer

Veeva Systems is committed to creating a positive impact on its customers, employees, and communities. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. Join us in transforming the life sciences industry and be part of a mission-driven organization that values customer success and employee growth.