Customer Success Manager • Mid-Level

Who you are

You have a strong background in clinical operations and a passion for customer success — your experience has equipped you with the skills to build and maintain relationships with key stakeholders. You thrive in collaborative environments and understand the importance of proactive engagement to highlight value for customers.

You possess excellent communication skills, allowing you to effectively liaise between Veeva and its customers — your ability to triage escalations and address concerns ensures that customer needs are met promptly. You are committed to improving the overall customer experience and are driven by the mission of helping life sciences companies bring therapies to patients faster.

What you'll do

As a Customer Success Manager, you will be responsible for ensuring that customers successfully utilize Veeva's clinical operations products and services — you will engage with customers to understand their needs and provide tailored support. You will foster collaboration between Veeva and key customer stakeholders, ensuring that their feedback is communicated effectively within the organization.

You will proactively identify opportunities for improvement and work cross-functionally to enhance the customer experience — your role will involve triaging escalations and addressing any issues that arise, ensuring that customers feel supported throughout their journey with Veeva. You will also play a key role in highlighting the value of Veeva's offerings, helping customers realize the full potential of the solutions provided.

What we offer

Veeva Systems is a mission-driven organization that values customer success and employee growth — as a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.