Customer Support • Entry-Level

Who you are

You are a dedicated customer service professional with a passion for providing excellent support to users. Your bilingual skills in English and Spanish allow you to communicate effectively with a diverse clientele, ensuring that all customers receive the assistance they need. You thrive in a mission-driven environment and are eager to contribute to the success of life sciences companies by helping them utilize cloud software effectively.

You understand the importance of customer success criteria and are committed to maintaining strong partnerships with clients. Your ability to work collaboratively with the Customer Success team ensures that you stay informed about customer milestones and cultural values within Veeva. You are driven to make a positive impact on customers and are excited about the opportunity to grow your career in a supportive corporate culture.

What you'll do

In this role, you will provide technical support and guidance to end users of Veeva's cloud software, ensuring they have an excellent experience with the products and applications. You will partner closely with the Customer Success team to understand customer needs and success criteria, helping to maintain strong relationships with clients. Your responsibilities will include troubleshooting technical issues, providing product guidance, and ensuring that users are satisfied with their experience.

You will also play a key role in helping to transform the life sciences industry by supporting customers in bringing therapies to patients faster. Your contributions will help Veeva maintain its reputation as a leading cloud software provider in the pharmaceutical, biotechnology, and medical device sectors. You will be part of a team that values doing the right thing, customer success, employee success, and speed, and you will have the opportunity to thrive in a flexible work environment that supports your ideal work-life balance.

What we offer

Veeva Systems offers a unique opportunity to work in a mission-driven organization that is committed to making a positive impact on its customers and communities. As a Work Anywhere company, you will have the flexibility to work from home or in the office, allowing you to thrive in your ideal environment. You will be part of a fast-growing SaaS company with extensive growth potential, and you will have the chance to build a rewarding career in a supportive corporate culture that values employee success.