About Narmi
Empowering banks with digital banking APIs
Key Highlights
- Headquartered in NoMad, New York, NY
- $55.5M raised in Series B funding
- Serves financial institutions with billions in deposits
- Focus on community banks and credit unions
Narmi is a fintech company headquartered in NoMad, New York, specializing in digital banking APIs for financial institutions. With over $55.5 million in funding from investors like Greycroft and NEA, Narmi empowers credit unions and community banks to enhance their digital offerings, serving clients...
๐ Benefits
Narmi offers a comprehensive benefits package including 401K matching, medical, dental, and vision insurance, and a learning and development stipend. ...
๐ Culture
Narmi's culture is centered around bridging the digital divide in banking, focusing on empowering smaller institutions to compete in a rapidly digitiz...
Customer Support โข Entry-Level
Narmi โข United States - Remote
Overview
Narmi is seeking a Technical Customer Support Associate to provide exceptional support to their customers in the financial services sector. This role requires strong collaboration and problem-solving skills, with a focus on customer satisfaction.
Job Description
Who you are
You are a detail-oriented individual with a passion for customer service โ your experience in technical support or customer-facing roles has equipped you with the skills to handle inquiries effectively and efficiently. You thrive in collaborative environments, working closely with internal teams to ensure customer needs are met. Familiarity with financial services, fintech, or SaaS solutions is a plus, as you understand the unique challenges faced by customers in these sectors. Your communication skills are top-notch, allowing you to convey technical information clearly and concisely to customers. You are solutions-oriented, always looking for ways to improve the customer experience and resolve issues promptly. You believe in putting service at the heart of everything you do, ensuring that customers feel valued and supported throughout their journey with Narmi.
What you'll do
As a Technical Customer Support Associate at Narmi, you will be the first point of contact for customers seeking assistance with our digital banking solutions. You will engage with customers to understand their needs and provide timely and effective solutions to their inquiries. Collaborating with our internal Delivery, Customer Success, Engineering, and Product teams, you will ensure that customer feedback is communicated and addressed. Your role will involve troubleshooting technical issues, guiding customers through our platform, and helping them maximize the value of our services. You will also contribute to the continuous improvement of our support processes, identifying areas for enhancement based on customer interactions. Your goal is to delight customers and foster long-term relationships, ensuring they have the best possible experience with Narmi's offerings.
What we offer
At Narmi, we value our employees and strive to create a supportive and engaging work environment. You will have the opportunity to work with a talented team dedicated to transforming the financial services landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact in the world of digital banking and customer support.
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