Customer Support • Entry-Level

Who you are

You are a motivated individual looking to start your career in customer support, particularly in a technical environment. You possess strong problem-solving skills and are comfortable navigating complex technical issues. Your ability to communicate effectively will help you mediate and negotiate solutions with customers. You are eager to learn and utilize various knowledge tools and resources to achieve defined goals. You thrive in a collaborative environment and are committed to delivering high-quality service to customers.

What you'll do

As a Technical Customer Service Advisor at Bókun, you will be responsible for troubleshooting technical issues that arise for our customers. You will investigate in-depth, complex cases where your mediation and negotiation skills will be essential in delivering a high level of resolution. You will quickly diagnose and triage issues, resolve incidents, and, when necessary, dispatch cases to the next resolving group. Your role will involve using all available knowledge tools and resources to meet the defined monthly goals, ensuring that our customers receive the support they need to optimize their operations.

What we offer

At TripAdvisor, we provide a supportive work environment where you can grow your skills and advance your career in customer support. You will have the opportunity to work with a diverse team and contribute to the success of our customers in the travel industry. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.