Managed Services Consultant • Mid-Level

Who you are

You have a strong background in consulting and a passion for helping customers achieve their business vision. You thrive in a remote work environment and enjoy building long-term relationships with clients. Your experience in quality management systems (QMS) and document management will be invaluable in this role. You are comfortable with customer-facing responsibilities and can adapt to varying travel requirements for internal or customer events. You understand the importance of balancing customer success with organizational goals, and you are committed to delivering high-quality service.

What you'll do

As a Managed Services Consultant at Veeva Systems, you will provide ongoing, ad-hoc consulting services to our live QMS, Quality Docs, and Training customers. You will partner with customer administrators at Sponsors and CMOs to understand their business needs and deliver tailored solutions. Your role will involve collaborating with the Professional Services team to ensure that customers are satisfied and achieving their desired outcomes. You will also be responsible for maintaining strong communication with clients, addressing their concerns, and providing insights to enhance their experience with our services. Your ability to navigate complex customer environments will be key to your success in this position.

What we offer

Veeva Systems is a mission-driven organization that values flexibility and employee success. As a Work Anywhere company, we support your ability to work from home or in the office, allowing you to thrive in your ideal environment. You will be part of a fast-growing SaaS company that is committed to making a positive impact in the life sciences industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.