Practice Manager • Lead

Who you are

You have a proven track record in leading professional services teams, with a focus on customer success and operational excellence. Your leadership style is hands-on and strategic, allowing you to cultivate a positive and productive environment for your team. You understand the importance of driving new practices to support implementation excellence and are skilled at creating innovative collateral to enhance service delivery. You thrive in collaborative settings, partnering with global and cross-functional teams to achieve the best outcomes for customers.

You are passionate about the life sciences industry and are motivated by the mission of helping companies bring therapies to patients faster. Your experience in managing teams and projects equips you with the ability to ensure both customer and employee success. You are adaptable and embrace the flexibility of a remote work environment, understanding the dynamics of leading a distributed team.

What you'll do

As a Practice Manager at Veeva Systems, you will lead a professional services team dedicated to modernizing Quality by building the Quality cloud for Life Sciences. Your role will involve overseeing the implementation of software solutions, ensuring that projects are delivered on time and meet customer expectations. You will be responsible for driving operational excellence within your team, implementing best practices, and fostering a culture of continuous improvement.

You will work closely with customers to understand their needs and ensure that your team delivers high-quality solutions that drive customer success. Your strategic initiatives will focus on enhancing the overall service delivery process, and you will be expected to create innovative materials that support your team's efforts. Collaboration with global teams will be essential, as you will partner with various departments to provide comprehensive solutions that meet the diverse needs of clients.

What we offer

Veeva Systems is committed to creating a positive impact on its customers, employees, and communities. As a remote, US-based company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. We value our employees and are dedicated to their success, providing opportunities for professional growth and development within the organization. Join us in transforming the life sciences industry and making a meaningful difference in the world.