Practice Manager • Lead

Who you are

You have a proven track record in leading professional services teams, particularly in the software implementation space. Your experience includes ensuring customer and employee success, and you thrive in cultivating a positive and productive environment. You are adept at driving new practices that support implementation excellence and creating innovative collateral to enhance delivery. Your strategic mindset allows you to partner effectively with global and cross-functional teams to achieve the best outcomes for clients.

You understand the importance of operational excellence in a fast-paced environment and are committed to balancing the interests of customers, employees, and stakeholders. Your leadership style is hands-on, and you are passionate about driving initiatives that lead to customer success. You are ready to leverage your expertise to bring innovation to the Quality Cloud for Life Sciences.

What you'll do

In this role, you will lead a professional services team dedicated to modernizing Quality in the life sciences industry. You will oversee the implementation of software solutions, ensuring that your team delivers exceptional service to clients. Your responsibilities will include managing operational processes, driving strategic initiatives, and fostering a culture of excellence within your team. You will also be responsible for creating and implementing new practices that enhance the quality of service delivery.

You will collaborate closely with various teams across the organization to ensure that customer needs are met and that your team is equipped to deliver high-quality solutions. Your role will involve regular travel to client sites as needed, allowing you to maintain strong relationships with key stakeholders. You will also be expected to contribute to the continuous improvement of service delivery processes, ensuring that your team remains at the forefront of industry standards.

What we offer

Veeva Systems is committed to providing a flexible work environment, allowing you to thrive in your ideal setting, whether at home or in the office. As a mission-driven organization, we prioritize the success of our customers and employees, and we encourage you to apply even if your experience doesn't match every requirement. Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.