Practice Manager • Mid-Level

Who you are

You have a proven track record of delivering high-quality professional services to enterprise customers — your experience includes engaging with clients throughout their lifecycle from pre-sales through delivery. You possess excellent communication and interpersonal skills, enabling you to foster strong relationships with both customers and your team. Your project management skills are top-notch, allowing you to drive adoption and consumption effectively while achieving high levels of customer satisfaction. You have a deep understanding of enterprise architecture, data and systems integration, and the data stream processing markets — this knowledge empowers you to align business outcomes with customer needs. You thrive in collaborative environments where ideas come from different perspectives, and you make space for everyone to lead and grow.

What you'll do

As a Practice Manager at Confluent, you will lead a team of professional services consultants and partners who work closely with customers to ensure their success with Confluent's products. Your responsibilities will include driving adoption and consumption of the platform, achieving high levels of customer satisfaction, and fostering revenue growth. You will engage with customers throughout their lifecycle, establishing clear success criteria and ensuring overall customer success. You will also develop your team, providing guidance and support to help them excel in their roles. Your role will involve collaborating with various stakeholders to align business outcomes and deliver exceptional service to clients. You will be instrumental in shaping the customer experience and ensuring that Confluent's solutions meet their needs effectively.

What we offer

At Confluent, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values collaboration and innovation, working together to push the boundaries of what is possible with data streaming technology. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.