Practice Manager • Lead

Who you are

You have a strong background in leading professional services teams, ideally within the software or technology sectors. Your experience includes managing software implementation projects and ensuring customer success through operational excellence. You excel in cultivating a positive and productive work environment, driving initiatives that enhance team performance and customer satisfaction. You are strategic in your approach, leveraging hands-on leadership to guide your team through challenges and opportunities. You understand the importance of collaboration and are skilled at partnering with cross-functional teams to achieve the best outcomes for clients. You are committed to continuous improvement and innovation, always looking for ways to enhance service delivery and operational practices.

What you'll do

As a Practice Manager at Veeva Systems, you will lead a team dedicated to modernizing Quality in the life sciences industry. Your role will involve overseeing the implementation of the Quality cloud, ensuring that your team delivers exceptional service to clients. You will be responsible for developing and executing strategies that drive customer success, from the initial implementation phase through ongoing support. You will create innovative collateral to support delivery and establish new practices that enhance implementation excellence. Your leadership will be crucial in fostering a culture of collaboration and high performance within your team. You will also engage in strategic initiatives that align with Veeva's mission to transform the life sciences industry, making a positive impact on customers and communities.

What we offer

Veeva Systems is a mission-driven organization that values flexibility and employee success. As a Work Anywhere company, we support your ability to thrive in your ideal work environment, whether at home or in the office. You will be part of a fast-growing SaaS company with extensive growth potential, contributing to a meaningful mission in the life sciences sector. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.