About SecurityScorecard
Transforming cybersecurity risk management for organizations
Key Highlights
- Raised $294.4 million in Series D funding
- Serves 9 of the top 10 pharmaceutical companies
- Serves 9 of the top 10 banking institutions
- Headquartered in Midtown South, New York, NY
SecurityScorecard is a leading cybersecurity ratings and risk management platform headquartered in Midtown South, New York, NY. The company has raised $294.4 million in funding through Series D rounds and serves a vast customer base, including 9 of the top 10 pharmaceutical companies and 9 of the to...
🎁 Benefits
SecurityScorecard offers 12 weeks of paid maternity leave and 4 weeks of paid paternity leave, along with stock options and unlimited PTO. Employees b...
🌟 Culture
SecurityScorecard fosters a culture centered around data-driven decision-making and strong business partnerships. The company emphasizes the importanc...
Customer Success Manager • Mid-Level
Overview
SecurityScorecard is hiring a Customer Success Manager to guide customers in maximizing the value of their cybersecurity platform. This role emphasizes a customer-centric approach and collaboration with various teams. Experience in customer success or related fields is preferred.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or cybersecurity sectors. Your experience has equipped you with the skills to build and maintain strong relationships with clients, ensuring they derive maximum value from the products and services offered. You are adept at understanding customer needs and translating them into actionable strategies that enhance user experience and satisfaction.
You possess excellent communication skills, allowing you to effectively convey complex information to diverse audiences. Your collaborative mindset enables you to work seamlessly with cross-functional teams, including sales, product, and technical support, to address customer inquiries and challenges. You are proactive in identifying potential issues and are skilled at developing solutions that foster customer loyalty and retention.
Your analytical skills are strong, allowing you to assess customer feedback and usage data to inform your strategies. You are comfortable using various tools and platforms to track customer engagement and success metrics, ensuring that you can provide insights that drive continuous improvement. You are passionate about helping customers succeed and are motivated by the impact your work has on their business outcomes.
Desirable
Experience in cybersecurity or SaaS environments is a plus, as is familiarity with customer relationship management (CRM) software. You may have a background in project management or technical support, which can enhance your ability to assist customers effectively. A proactive approach to learning and adapting to new technologies will serve you well in this role.
What you'll do
As a Customer Success Manager at SecurityScorecard, you will be responsible for onboarding new clients and ensuring they understand how to utilize the platform effectively. You will lead customer training sessions and provide ongoing support to help clients achieve their cybersecurity goals. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services.
You will collaborate closely with the product team to relay customer feedback and advocate for enhancements that improve user experience. By analyzing customer data and engagement metrics, you will develop strategies to increase product adoption and retention rates. You will also create and maintain documentation and resources that assist customers in navigating the platform.
Your success will be measured by customer satisfaction scores, retention rates, and the overall growth of accounts under your management. You will play a key role in fostering a customer-centric culture within the organization, ensuring that customer needs are prioritized in all aspects of the business.
What we offer
SecurityScorecard provides a dynamic work environment where you can thrive and make a significant impact. We offer competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. Our culture is built on collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in our mission to enhance cybersecurity resilience for organizations worldwide.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at SecurityScorecard.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Venafi is hiring a Customer Success Manager to educate customers on machine identity management and ensure their business goals are met. You'll build relationships and drive software adoption to prevent outages. This role requires expertise in customer engagement and a passion for cybersecurity.
Customer Success Manager
Datavant is hiring a Customer Success Manager to lead customer relationships and ensure successful project delivery in the healthcare data sector. This role requires strong project management and communication skills.
Customer Success Manager
Arcadia is hiring a Customer Success Manager to oversee end-to-end customer success for non-enterprise clients. You'll ensure customer satisfaction through effective support and product training. This role requires strong problem-solving skills and an understanding of value-based care.
Customer Success Manager
Apiiro is hiring a Customer Success Manager to drive customer onboarding and adoption of their application security platform. You'll leverage your knowledge of SDLC methodologies and application security tools to ensure customer success. This role requires strong communication skills and a solid understanding of security practices.