Developer Success Engineer • Mid-Level

Who you are

You have a strong background in software development and a passion for helping others succeed — your experience allows you to understand the technical challenges developers face and how to overcome them. You are adaptable, able to tailor your approach to meet the diverse needs of customers ranging from startups to established enterprises. Your communication skills are top-notch, enabling you to convey complex technical concepts in an accessible manner. You thrive in collaborative environments, working closely with customers and internal teams to drive successful outcomes. You are proactive in identifying potential roadblocks and are skilled at developing solutions that facilitate progress. You have a keen interest in web technologies and are familiar with modern development practices, particularly in the context of cloud infrastructure.

What you'll do

As a Developer Success Engineer at Vercel, you will engage with customers to guide them through critical phases of their projects, including onboarding and go-live readiness. You will conduct time-boxed, outcome-driven engagements that focus on production-readiness and performance optimization. Your role will involve capturing repeatable solutions and translating them into documentation and best practices, extending your impact to thousands of developers. You will work on short, focused sprints with clear objectives, allowing you to manage multiple customer engagements while delivering meaningful results. By focusing on customer success, you will help ensure that they can launch with confidence and scale effectively on the Vercel platform. You will also collaborate with internal teams to refine processes and improve the overall customer experience.

What we offer

At Vercel, we provide a supportive environment where you can thrive and make a real impact. We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enable developers to ship the best products and create a personalized web experience. We offer competitive compensation and opportunities for professional growth within a dynamic team.