Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in the technology or payments industry. Your ability to build relationships with enterprise clients is exceptional, and you understand the nuances of managing customer expectations on a global scale. You are results-oriented and have a proven track record of driving customer satisfaction and retention. You thrive in collaborative environments and can effectively communicate with cross-functional teams to ensure customer needs are met. You are proactive in identifying opportunities for improvement and are passionate about delivering value to customers. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.

Desirable

Experience in the electronic payment technology industry is a plus, as is familiarity with customer relationship management (CRM) tools. You may have a background in project management, which helps you coordinate efforts across teams to deliver seamless customer experiences. A strong analytical mindset will enable you to assess customer feedback and implement strategies for improvement. You are also skilled in presenting data-driven insights to stakeholders, ensuring that customer success initiatives align with business objectives.

What you'll do

As a Global Customer Success Manager at Verifone, you will serve as the primary operational point of contact for enterprise customers with a global presence. Your role will involve guiding customers through their journey with Verifone, ensuring they receive the support and resources needed to maximize the value of our solutions. You will work closely with various teams, including sales, product, and technical support, to address customer inquiries and resolve issues promptly. You will be responsible for developing and maintaining strong relationships with key stakeholders within customer organizations, understanding their business goals, and aligning Verifone's offerings to meet those needs. You will also analyze customer feedback and usage data to identify trends and areas for improvement, driving initiatives that enhance customer satisfaction and retention. Your insights will be crucial in shaping the customer experience and ensuring that Verifone remains a trusted partner in their payment solutions journey.

What we offer

Verifone offers a dynamic work environment where innovation and customer satisfaction are at the forefront of our mission. You will have the opportunity to work with a diverse team of professionals dedicated to transforming the electronic payment landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, and we encourage you to share your ideas and contribute to our success. Join us in making a meaningful impact in the payments industry and helping our customers thrive in a rapidly evolving market.