About Anthropic
Building safe and reliable AI systems for everyone
Key Highlights
- Headquartered in SoMa, San Francisco, CA
- Raised $29.3 billion in funding, including $13 billion Series F
- Over 1,000 employees focused on AI safety and research
- Launched Claude, an AI chat assistant rivaling ChatGPT
Anthropic, headquartered in SoMa, San Francisco, is an AI safety and research company focused on developing reliable, interpretable, and steerable AI systems. With over 1,000 employees and backed by Google, Anthropic has raised $29.3 billion in funding, including a monumental Series F round of $13 b...
🎁 Benefits
Anthropic offers comprehensive health, dental, and vision insurance for employees and their dependents, along with inclusive fertility benefits via Ca...
🌟 Culture
Anthropic's culture is rooted in AI safety and reliability, with a focus on producing less harmful outputs compared to existing AI systems. The compan...
Overview
Anthropic is seeking a Customer Success Manager to serve as a strategic partner for complex customers across EMEA. You'll leverage your business acumen and technical expertise to help clients maximize the value of AI capabilities. This role requires strong relationship-building skills and a deep understanding of customer needs.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or AI sectors — your experience has equipped you with the ability to build genuine partnerships with clients and understand their unique business objectives. You possess excellent communication skills, allowing you to articulate complex technical concepts in a way that resonates with diverse stakeholders. Your analytical mindset enables you to assess customer needs and provide tailored solutions that drive value and satisfaction. You are proactive in identifying opportunities for growth and improvement, ensuring that customers are not only satisfied but also empowered to leverage the full potential of the products they use.
Desirable
Experience in the AI or technology industry is a plus, as it allows you to better understand the nuances of the products and services offered. Familiarity with change management strategies and best practices in customer engagement will enhance your effectiveness in this role. A passion for technology and a desire to help customers succeed in their AI journey will set you apart.
What you'll do
As a Customer Success Manager at Anthropic, you will be the trusted advisor to our most complex customers across EMEA, guiding them through their journey with our AI capabilities. You will work closely with clients to understand their strategic direction and AI vision, helping them identify the right Claude capabilities for their specific business objectives. Your role will involve developing best practices and providing guidance to ensure customers effectively scale their usage of our products. You will collaborate with the broader account team to support customers as their needs evolve, implementing change management strategies that maximize the value of their investment.
You will gather insights from your interactions with customers, using this information to inform product development and enhance the overall customer experience. Your ability to foster strong relationships will be key to ensuring customer satisfaction and loyalty. You will also play a critical role in onboarding new clients, ensuring they have the resources and support needed to succeed from day one.
What we offer
At Anthropic, we are committed to creating a supportive and collaborative work environment. We offer competitive compensation and benefits, including flexible working hours and generous vacation policies. Our office in London provides a welcoming space for collaboration, and we encourage a culture of innovation and continuous learning. As a public benefit corporation, we prioritize the well-being of our employees and the impact of our work on society. Join us in pioneering the future of enterprise AI adoption and making a meaningful difference in the world.
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