Customer Success • Mid-Level

Who you are

You have a strong background in customer success or account management, with experience in high-pressure environments where quick thinking and decisive action are essential. You understand the importance of maintaining client relationships and have a proven track record of resolving complex issues effectively. You are adaptable and can handle unexpected challenges with a calm demeanor, ensuring that clients feel supported and valued during critical situations. You possess excellent communication skills, allowing you to articulate technical issues clearly to clients and collaborate effectively with internal teams. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on client satisfaction and retention. You are a team player who enjoys working closely with others to achieve common goals and are committed to continuous learning and improvement in your role.

What you'll do

As a CAP Smokejumper at Verkada, you will be the first point of contact for clients facing critical issues that threaten their relationship with our company. You will quickly assess the situation, mobilize the necessary resources, and implement solutions to stabilize the client’s operations. Your role will involve traveling to client sites as needed, where you will work directly with their teams to resolve issues and restore confidence in our services. You will collaborate with various departments, including engineering and support, to ensure that client concerns are addressed promptly and effectively. You will also document incidents and resolutions to help improve our processes and prevent future occurrences. Your ability to build rapport with clients will be crucial in turning challenging situations into opportunities for strengthening partnerships. You will play a key role in maintaining Verkada's reputation for exceptional customer service and support.

What we offer

At Verkada, we offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology in the physical security industry and make a meaningful impact on client satisfaction. We value our employees and provide comprehensive training and support to help you succeed in your role. Our team is dedicated to fostering a collaborative and inclusive culture where everyone can thrive. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.