Customer Success Operations • Mid-Level

Who you are

You have a strong background in customer success operations, with experience in collaborating across teams such as Product, Marketing, Sales, and Operations. You understand the importance of creating scalable processes that enhance customer adoption and drive growth. Your analytical mindset allows you to oversee critical operations and improve outcomes effectively. You are comfortable reporting to leadership and combining strategy with execution to build reliable processes. You thrive in a fast-paced environment and are adept at delivering insights that inform decision-making.

What you'll do

As the Customer Success Operations Manager, you will lead key initiatives that enhance customer success and operational efficiency. You will work closely with Customer Success Leadership to identify areas for improvement and implement systems that support the team's objectives. Your role will involve analyzing customer data to derive insights that inform strategies for customer engagement and retention. You will also be responsible for developing and refining processes that facilitate seamless interactions between finance teams, customers, and business systems. Your contributions will directly impact the clarity and control finance leaders have over their accounts receivable processes.

What we offer

At Versapay, you will be part of a dynamic team that is transforming accounts receivable into a competitive advantage. We offer a collaborative work environment where your ideas and contributions are valued. You will have the opportunity to work with a diverse group of professionals and make a significant impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.