About Versapay
Transforming Order-to-Cash for better business relationships
Key Highlights
- Headquartered in Toronto with offices in 4 U.S. cities
- Backed by Great Hill Partners, a Boston-based investment firm
- Specializes in Order-to-Cash solutions for mid-market and enterprise
- Serves a diverse range of industries enhancing customer experiences
Versapay, headquartered in Toronto, Ontario, specializes in Customer-Centric Order-to-Cash solutions that streamline financial processes for mid-market and enterprise businesses. Trusted by clients across various industries, Versapay enhances customer experiences and helps CFOs accelerate cash conve...
🎁 Benefits
Versapay offers competitive salaries, equity options, flexible PTO policies, and a remote work option to support work-life balance. Employees also ben...
🌟 Culture
Versapay promotes a culture of innovation and customer focus, encouraging employees to contribute ideas that enhance the customer experience. The comp...
Customer Success Operations Manager • Mid-Level
Overview
Versapay is hiring a Customer Success Operations Manager to collaborate with various teams to create scalable processes for customer adoption and growth. This role involves leading key initiatives and overseeing critical operations. Experience in customer success operations is essential.
Job Description
Who you are
You have a strong background in customer success operations, ideally with experience in creating scalable processes that enhance customer adoption and growth. You understand the importance of collaboration across teams, including Product, Marketing, Sales, and Operations, to drive successful outcomes. Your strategic mindset allows you to combine high-level planning with execution, ensuring that the Customer Success team operates efficiently and effectively.
You possess excellent communication skills, enabling you to partner effectively with Customer Success Leadership and other departments. You are adept at analyzing data and delivering insights that inform decision-making and improve customer outcomes. Your ability to implement systems and processes will be crucial in this role, as you strive to enhance the overall customer experience.
What you'll do
In your role as Customer Success Operations Manager, you will lead initiatives that focus on improving customer adoption and growth. You will work closely with various teams to identify areas for process improvement and implement solutions that streamline operations. Your responsibilities will include overseeing critical operations within the Customer Success team, ensuring that all processes are efficient and aligned with company goals.
You will report directly to the Director of Revenue Operations, collaborating on strategies that drive customer success and satisfaction. Your insights will help shape the direction of the Customer Success team, as you work to build reliable processes that support customer engagement and retention. You will also be responsible for monitoring key performance indicators and using data to inform your strategies.
What we offer
Versapay offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to transforming accounts receivable processes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower finance leaders with the tools they need to drive their businesses forward.
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