About Vestwell
The modern savings platform for everyone
Key Highlights
- Founded in 2016, headquartered in Midtown East, NYC
- Serves nearly 1.5 million participants across 350,000 businesses
- Manages over $35 billion in assets
- $237.5 million raised in funding, including Series C
Vestwell is a fintech company headquartered in Midtown East, New York, focused on making savings accessible for everyone. Founded in 2016, Vestwell serves nearly 1.5 million participants across 350,000 businesses, managing over $35 billion in assets. The company has raised $237.5 million in funding,...
🎁 Benefits
Vestwell offers competitive health coverage, generous vacation and sick leave policies, and a strong 401(k) plan. Employees benefit from a hybrid work...
🌟 Culture
Vestwell is committed to inclusivity and accessibility in savings, particularly for underserved workers in gig and non-traditional roles. The company'...
Overview
Vestwell is hiring a Manager, Saver Services to lead a hybrid team providing exceptional customer support. You'll collaborate with cross-functional teams to enhance service delivery. This role requires strong leadership and performance management skills.
Job Description
Who you are
You have a proven track record in customer service management, with experience leading teams to deliver exceptional client experiences. Your leadership style focuses on mentoring and developing team members, ensuring they meet performance expectations while fostering a positive work environment. You understand the importance of maintaining high service standards and are committed to continuous improvement in service delivery. You thrive in a collaborative environment, working closely with cross-functional teams to identify process efficiencies and enhance client satisfaction.
Desirable
Experience in the financial technology sector is a plus, as is familiarity with service delivery metrics and performance management tools. You are comfortable using data to drive decisions and improve team performance, and you have a knack for coaching others to achieve their best.
What you'll do
As the Manager of Saver Services, you will lead a hybrid team of onshore and offshore service associates, providing front-line support to clients through various channels including email, chat, and phone. Your role is crucial in ensuring that clients receive timely and effective assistance, and you will set performance expectations while tracking key metrics such as response times and service quality. You will collaborate with product and operations teams to enhance service delivery, identifying areas for improvement and implementing best practices. Your leadership will help shape the team's culture, driving engagement and performance while ensuring that client needs are met effectively.
What we offer
Vestwell offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a diverse clientele and contribute to the growth of a company that is redefining savings solutions. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement within the organization.
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