Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, with a proven track record of building and maintaining client relationships. Your ability to understand client needs and align them with business objectives is key to your success. You are skilled in communication and can effectively convey complex information in a clear and concise manner. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service to clients.

Desirable

Experience in the MarTech industry or with cloud solutions is a plus. Familiarity with the pharmaceutical sector will help you understand the unique challenges and opportunities faced by clients in this field. You are proactive in seeking out opportunities for improvement and are comfortable using data to drive decisions.

What you'll do

As a Customer Success Manager at Viseven, you will play a crucial role in ensuring client satisfaction and success. You will be responsible for onboarding new clients and providing ongoing support to help them maximize the value of our products. Building strong, mutually beneficial relationships with clients will be a key focus, as you work to understand their business goals and challenges. You will collaborate closely with internal teams to address client needs and drive product adoption. Regular check-ins and feedback sessions will be part of your routine to ensure clients are achieving their desired outcomes.

What we offer

At Viseven, you will be part of a rapidly growing team that values continuous growth and self-development. We offer a dynamic work environment where your contributions will have a direct impact on our clients' success. You will have the opportunity to work with a diverse group of talented professionals and participate in industry events. We believe in fostering a culture of collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement.