Facilities Coordinator • Senior

Who you are

You have a strong background in facilities management, with experience coordinating work requests and managing contractor assignments. Your organizational skills are top-notch, allowing you to effectively prioritize tasks and ensure that all work is completed in a timely manner. You understand the importance of clear communication and are adept at providing updates to clients on the status of their requests. You are committed to fostering a diverse and inclusive workplace, valuing the differences that each team member brings.

You are familiar with core business trades including handyman services, electrical work, plumbing, and HVAC. Your ability to assess contractor qualifications and ensure they meet client expectations is crucial to your success in this role. You are proactive in escalating issues that may arise during the work order lifecycle, ensuring that all changes to scope are documented and communicated effectively.

What you'll do

As a Senior Facilities Coordinator, you will be responsible for the overall direction and execution of assigned work requests. You will receive and organize these requests from clients, ensuring that they are handled efficiently and in accordance with company policies. Your role will involve making contractor assignments from the CWFS contractor base, ensuring that selected contractors meet predetermined rates and service level agreements. You will provide regular updates to clients regarding the schedule and progress of their work orders, maintaining a high level of customer satisfaction.

You will also support the resolution of any issues that arise throughout the work order lifecycle, collaborating closely with the Facilities Administrator, clients, and management. Your ability to escalate capital projects or large-scale scope requests for review and approval will be essential in maintaining operational efficiency. You will play a key role in ensuring that all work is completed to the highest standards, contributing to the overall success of Vixxo's facilities management efforts.

What we offer

At Vixxo, we are dedicated to creating a corporate culture that values diversity and inclusion. We offer a supportive work environment where your contributions are recognized and appreciated. As a full-time employee, you will have the opportunity to grow your career in facilities management while working with some of the most recognized brands in retail, grocery, and convenience stores. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse teams build better products and services.