Senior Product Manager • Senior

Who you are

You have 5+ years of experience in product management, particularly in the technology or communications sector — you've successfully led product initiatives from ideation to launch, ensuring alignment with customer needs and market trends. Your background includes working with APIs and understanding the intricacies of cloud communications, which allows you to effectively translate technical capabilities into user-friendly solutions.

You possess strong analytical skills and are adept at market research — you can identify gaps in partner capabilities and leverage your findings to create differentiated products that stand out in the competitive landscape. Your experience with platforms such as Zendesk, ServiceNow, and Intercom equips you with the knowledge to enhance customer engagement through innovative connector solutions.

You are a collaborative team player who thrives in cross-functional environments — you work closely with engineering, design, and marketing teams to ensure that product development aligns with strategic goals. Your communication skills enable you to articulate complex ideas clearly to stakeholders at all levels, fostering a shared understanding of product vision and objectives.

You are results-driven and have a track record of delivering commercially successful products — you understand the importance of metrics and KPIs in measuring product performance and are comfortable using data to inform decision-making. You are also passionate about user experience and strive to create products that not only meet technical requirements but also delight users.

Desirable

Experience with agile methodologies is a plus, as it allows you to adapt quickly to changing priorities and deliver value incrementally. Familiarity with customer engagement ecosystems and a strong understanding of the communications API market will further enhance your ability to succeed in this role.

What you'll do

As the Senior Product Manager for Connectors at Vonage, you will be responsible for driving the development of innovative connector solutions that enhance our cloud communications offerings. You will own the product lifecycle from ideation through launch and subsequent iterations, ensuring that each connector is technically robust and commercially viable.

You will conduct thorough market research to identify customer needs and gaps in partner capabilities — this will involve engaging with customers and partners to gather insights that inform product development. You will collaborate closely with engineering teams to translate product requirements into actionable development tasks, ensuring that technical specifications align with user needs.

You will define success metrics for each connector and monitor performance post-launch — using data analytics to assess user engagement and satisfaction, you will iterate on product features to enhance their effectiveness. Your role will also involve coordinating with marketing teams to develop go-to-market strategies that effectively communicate the value of our connectors to potential customers.

You will participate in regular product reviews and stakeholder meetings, providing updates on progress and gathering feedback to refine product direction. Your ability to balance technical requirements with business objectives will be crucial in ensuring that our connectors meet the needs of both users and the organization.

What we offer

At Vonage, we are committed to fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team of professionals who are passionate about transforming the communications landscape. We offer competitive compensation and benefits, including flexible working arrangements to support your work-life balance.

Join us in our mission to empower businesses with cutting-edge communication solutions that enhance customer engagement and drive success. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be the key to our next breakthrough.