General Manager • Lead

Who you are

You have a proven track record in retail management, ideally within the home design or luxury goods sector — your experience has equipped you with the skills to lead a team effectively and drive sales performance. You understand the importance of creating an exceptional customer experience and are passionate about fostering a collaborative and creative environment for your team.

You possess strong financial acumen and are comfortable analyzing sales data to inform strategic decisions — your ability to set and influence the showroom's strategic direction is key to your success. You are a natural leader who thrives on developing talent and coaching your team to exceed their goals.

You are customer-centric and understand the nuances of the luxury market — your approach to sales is consultative, ensuring that every client feels valued and understood. You are adept at building relationships and have a knack for identifying opportunities for growth within the market.

You are committed to upholding the values of the Waterworks brand — integrity, creativity, and a fearless sales strategy are at the forefront of your leadership style. You are excited about the opportunity to represent a brand that is synonymous with exceptional design.

What you'll do

As the General Manager, you will oversee all aspects of the showroom's operations, ensuring that financial performance meets or exceeds company expectations. You will collaborate closely with the Sales Leadership team to set strategic goals and develop plans to achieve them. Your role will involve coaching and developing your sales team, providing them with the tools and training necessary to succeed in a competitive market.

You will be responsible for creating a welcoming and inspiring showroom environment that reflects the Waterworks brand — your leadership will ensure that every team member is engaged and motivated to deliver outstanding service. You will analyze sales data and market trends to identify opportunities for growth and implement strategies to capitalize on them.

You will also play a key role in fostering a culture of collaboration and creativity within the showroom — your ability to inspire and motivate your team will be crucial in achieving sales targets and enhancing the customer experience. You will ensure that the showroom operates efficiently and effectively, maintaining high standards of presentation and service.

What we offer

Waterworks provides a competitive salary and bonus potential, along with a comprehensive benefits package that includes medical, dental, and vision coverage. We offer generous paid time off, including vacation, personal, and sick days, as well as additional perks like summer half days and volunteer opportunities. Our leadership team is committed to your professional growth, providing extensive training and career advancement opportunities within the company. Join us in creating exceptional design moments and be part of a team that values your contributions.