Technical Support • Entry-Level

Who you are

You are a proactive problem solver who enjoys helping others navigate technical challenges. You have a strong ability to communicate effectively in both German and English, ensuring that you can assist a diverse range of customers. Your experience in customer support or technical roles has equipped you with the skills to troubleshoot issues and provide clear guidance. You thrive in a remote-first environment and are comfortable collaborating with teams across different functions to enhance customer satisfaction. You are passionate about technology and eager to learn more about Webflow's platform and its capabilities. You understand the importance of empathy in customer interactions and strive to make a positive impact with every conversation.

What you'll do

In this role, you will be the voice of Webflow for our customers, helping them solve real-world challenges and guiding them through complex problems. You will troubleshoot technical issues, provide solutions, and inspire confidence in users as they create on our platform. You will collaborate closely with teammates across support, product, and engineering to share feedback that drives improvements in our services. Your role will involve engaging with customers through various channels, ensuring that their experience with Webflow is seamless and enjoyable. You will also have the opportunity to grow your technical skills and contribute to shaping how customers experience our platform. Every interaction is an opportunity to make a lasting impact, whether it's assisting someone with a tricky build or empowering them to launch their next big idea.

What we offer

Webflow offers a remote-first work environment that fosters trust and creativity. You will be part of a supportive team that values transparency and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual. Our mission is to empower teams to design, launch, and optimize for the web without barriers, and you will play a key role in helping us achieve this goal. We provide opportunities for professional growth and development, ensuring that you can enhance your skills while contributing to our mission.