Customer Support • Entry-Level

Who you are

You are fluent in both English and German, with a minimum of 1 year of experience in a customer support or technical support role, ideally within a software or technology company. You possess a strong foundation in technical troubleshooting and enjoy delving into complex technical queries. You are adept at understanding and using product documentation to resolve customer issues effectively. Self-motivated and always curious, you consistently seek to learn and develop your technical skills while acquiring comprehensive knowledge of HubSpot's products and related technical concepts. You demonstrate a strong customer-first mentality, enjoying the opportunity to help others by adding long-term value. Thriving in a collaborative environment, you are comfortable with ambiguity and embody HubSpot's HEART values, contributing positively to the company culture.

What you'll do

In this role, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You will deliver a human and proactive support experience, applying creative problem-solving to help customers optimize their use of HubSpot tools and grow their businesses. You will collaborate within a dynamic team environment that fosters a positive, inclusive culture where continuous learning and feedback are encouraged. You will utilize your technical troubleshooting skills to assist customers effectively, ensuring they have a seamless experience with HubSpot's products. You will also engage in ongoing training and development to enhance your skills and knowledge, allowing you to provide the best possible support to customers. Your role will involve not only resolving issues but also proactively identifying opportunities to improve customer satisfaction and product usage.

What we offer

HubSpot offers a supportive work environment that encourages personal and professional growth. You will have access to resources and training that will help you develop your skills and advance your career. The company values diversity and inclusion, ensuring that all employees feel valued and respected. You will be part of a hybrid team, with the flexibility to work remotely or from the Dublin office. HubSpot is committed to fostering a culture of continuous learning, where feedback is encouraged and collaboration is key. You will have the opportunity to make a meaningful impact on customers' experiences and contribute to the overall success of the company.