Customer Support • Entry-Level

Who you are

You have a proven track record of resolving complex issues that may depend on products or infrastructure beyond Ada’s own platform. Your ability to troubleshoot and provide solutions is complemented by your strong communication skills, allowing you to effectively assist customers and ensure their satisfaction. You thrive in a fast-paced environment and are eager to learn and grow within the company. Your passion for technology and customer service drives you to deliver exceptional support experiences. You are adaptable and can handle various customer inquiries with professionalism and empathy.

What you'll do

As a Technical Support Advisor at Ada, you will be the first point of contact for customers seeking assistance with our AI customer service platform. You will engage with customers to understand their issues, provide timely solutions, and ensure a seamless experience. Your role will involve troubleshooting technical problems, guiding customers through the use of our platform, and collaborating with internal teams to resolve more complex issues. You will also contribute to improving our support processes and documentation, helping to enhance the overall customer experience. Your insights will be valuable in identifying trends and areas for improvement within our services.

What we offer

At Ada, we believe in fostering personal growth and development. You will have access to various training resources and opportunities to expand your skill set in customer support and technology. We offer a supportive work environment where your contributions are valued, and you can make a real impact on our customers' experiences. Join us in our mission to revolutionize customer service through AI technology, and be part of a team that is dedicated to excellence and innovation.