Customer Support • Mid-Level

Who you are

You have over 4 years of experience in customer support, ideally within a SaaS or tech-driven environment. Your advanced English proficiency (C1 or higher) and fluency in Spanish enable you to communicate effectively with diverse users. You thrive in a collaborative, fast-paced environment and are passionate about helping people solve their problems. Your problem-solving skills and ability to adapt to changing situations make you an ideal candidate for this role. You understand the importance of user satisfaction and are committed to improving the customer journey through your work.

What you'll do

As a Customer Support Representative at WeTravel, you will be on the front lines, assisting travel organizers worldwide in maximizing their use of our platform. Your responsibilities will include resolving customer issues, answering product questions, and improving our help center content. You will collaborate closely with engineering, product, and sales teams to address user needs and enhance the overall customer experience. Your work will have a direct impact on user satisfaction and the success of our platform. You will also contribute to the systems and content that support our customer service strategy, ensuring that our users receive the best possible support.

What we offer

WeTravel offers a remote-first work environment with high autonomy and visibility. You will be part of a supportive team that values collaboration and continuous improvement. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are excited about transforming the travel industry and believe you are a good fit for this role, we encourage you to apply.