Customer Support • Entry-Level

Who you are

You are a problem solver with a customer-first attitude, dedicated to ensuring that customers receive their products promptly and efficiently. You thrive in a fast-paced environment and are passionate about enhancing user experiences through effective communication and process improvement. Your ability to handle customer inquiries and resolve issues related to payments, orders, and shipments makes you an ideal fit for this role. You understand the importance of community in e-commerce and are excited to contribute to a platform that blends shopping and entertainment.

What you'll do

As a Customer Experience Agent at Whatnot, you will be responsible for driving the best possible user experience by managing customer interactions and resolving issues. You will engage with buyers and sellers, ensuring that their questions and concerns are addressed promptly. Your role will involve problem-solving to make sure that customers receive their orders as quickly as possible, and if any issues arise, you will take the necessary steps to rectify them. You will work closely with the Customer Experience team to identify areas for process improvement and contribute to a culture of continuous enhancement in user satisfaction.

What we offer

Whatnot provides a dynamic work environment where innovation is encouraged, and team collaboration is key. You will be part of a rapidly growing company that is redefining e-commerce, with opportunities to grow your skills and advance your career. We value diversity and believe that our work is better when we support and respect the different experiences represented within our workforce. Join us in building the future of online marketplaces and making a positive impact on our community.