Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a customer-first attitude, dedicated to ensuring that every customer interaction is positive and productive. You thrive in a fast-paced environment and are eager to learn and adapt to new challenges. Your communication skills are top-notch, allowing you to effectively engage with both buyers and sellers. You understand the importance of timely responses and are committed to making sure customers receive their orders as quickly as possible. You are detail-oriented and can manage multiple inquiries while maintaining a friendly demeanor. You believe in the power of community and are excited to contribute to a platform that blends shopping and entertainment.

Desirable

Experience in customer service or support roles is a plus, but not required. Familiarity with e-commerce platforms and live shopping environments can help you hit the ground running. A passion for community-driven commerce and a willingness to learn about the products we offer will set you apart.

What you'll do

As a Customer Experience Agent at Whatnot, you will be the frontline representative for our customers, ensuring they have the best possible experience on our platform. You will interact with buyers and sellers, addressing their inquiries and resolving any issues related to payments, orders, and shipments. Your role will involve managing customer expectations and providing timely updates on their orders. You will work closely with other team members to identify areas for process improvement, ensuring that we continuously enhance our service delivery. You will also be responsible for documenting customer interactions and feedback to help us improve our offerings. Your contributions will directly impact customer satisfaction and retention, making you a vital part of our team.

What we offer

At Whatnot, we believe in fostering a collaborative and innovative work environment. You will have the opportunity to work with a diverse team that is passionate about redefining e-commerce. We offer flexible working arrangements, allowing you to balance your professional and personal life effectively. As part of our commitment to employee growth, we provide training and development opportunities to help you advance your career. Join us in building the future of online marketplaces and be part of a company that values your input and encourages your growth.