Customer Support • Entry-Level

Who you are

You are a dedicated individual with a strong customer-first attitude, ready to tackle challenges in a fast-paced environment. You thrive on problem-solving and are committed to ensuring that customers receive their products as quickly as possible. Your ability to communicate effectively with buyers and sellers will help create a positive experience for all users. You understand the importance of process improvement and are eager to contribute to enhancing the customer experience. You are adaptable and can handle various customer inquiries, ensuring that every interaction is handled with care and professionalism.

What you'll do

As a Customer Experience Agent, you will be responsible for interacting with customers to resolve issues related to payments, orders, and shipments. You will ensure that customers receive their products promptly and address any concerns they may have. Your role will involve managing customer inquiries through various channels, providing timely and accurate information. You will work closely with other team members to identify areas for process improvement and implement solutions that enhance the overall customer experience. Your proactive approach will help build trust and loyalty among our community of buyers and sellers.

What we offer

At Whatnot, you will be part of a vibrant team that is redefining e-commerce. We offer a collaborative work environment where innovation is encouraged. You will have the opportunity to grow your skills and contribute to a company that values community and customer satisfaction. We believe in supporting our employees and fostering a culture of respect and inclusivity. Join us as we build the future of online marketplaces together.