About Wheely
Luxury ride-hailing with a focus on privacy
Key Highlights
- Founded in 2010, headquartered in London, UK
- Available in London, Moscow, Paris, and Dubai
- $43.1M raised in Series B funding
- Thousands of certified chauffeurs driving under the Wheely brand
Wheely is a privacy-first luxury ride-hailing platform founded in 2010, headquartered in Brackenbury Village, London. The company operates in major cities like Moscow, St. Petersburg, Paris, and Dubai, providing high-quality chauffeuring services with a rigorous driver certification process. With $4...
🎁 Benefits
Wheely offers a stock options plan, monthly credits for rides, generous training allowances, comprehensive healthcare benefits, and a daily lunch allo...
🌟 Culture
Wheely prioritizes quality and customer satisfaction by employing a strict driver certification process, ensuring a premium experience for clients. Th...
Overview
Wheely is hiring an Operations Manager in New York to lead the launch of their premium ride-hailing service. You'll focus on operational execution, chauffeur quality, and market adaptation. This role requires an entrepreneurial mindset and strong execution skills.
Job Description
Who you are
You have a strong background in operations management, ideally within a startup or high-growth environment — your experience has equipped you with the skills to adapt global standards to local markets effectively. You possess an entrepreneurial mindset, allowing you to thrive in dynamic situations and drive operational excellence from the ground up.
Your ability to acquire and retain top talent is paramount — you understand the importance of building a team that embodies the values of exceptional service and attention to detail. You are detail-oriented and have a keen eye for quality, ensuring that every aspect of the service meets the high standards expected by clients.
You are a strong communicator and collaborator — working closely with the General Manager and other stakeholders is second nature to you. You can articulate operational strategies clearly and motivate your team to achieve common goals.
What you'll do
As the Operations Manager, you will be a founding member of Wheely's New York launch team, playing a crucial role in bringing the service to market. You will oversee day-to-day operational execution, ensuring that all processes align with Wheely's commitment to delivering a five-star experience. Your focus will be on acquiring and retaining the best chauffeurs, adapting global operational standards to fit the New York market, and maintaining a consistently high-quality service from launch.
You will help establish the local operating model, ensuring that every journey is curated to meet the expectations of our discerning clientele. Your role will involve training and supporting chauffeurs to uphold Wheely's standards of excellence, ensuring they are equipped to provide a seamless experience for passengers.
You will also be responsible for monitoring operational performance and implementing improvements where necessary — your analytical skills will help you identify areas for enhancement and ensure that the service continually evolves to meet customer needs. You will collaborate with various teams to ensure that all aspects of the operation run smoothly, from logistics to customer service.
What we offer
Wheely provides a comprehensive benefits package, including health coverage and other benefits designed to support your wellbeing. You will receive a monthly credit for journeys with Wheely, allowing you to experience our service as a passenger and stay closely connected to the product. Join us in redefining premium transportation and be part of a fast-growing scale-up with a mission to deliver exceptional service.
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