Customer Support • Entry-Level

Who you are

You have a keen interest in poker and sports betting, which drives your passion for providing exceptional customer service. Your native-level proficiency in German allows you to communicate effectively with our diverse clientele, ensuring that their inquiries are handled with care and precision. You possess excellent written and verbal communication skills, enabling you to articulate solutions clearly and empathetically. You thrive in a collaborative environment, working closely with your team to enhance the overall player experience. Your attention to detail ensures that every interaction contributes positively to our brand's reputation. You are adaptable and open to learning, eager to understand the intricacies of our gaming offerings and the systems that support them.

What you'll do

As a Customer Support Officer at WINAMAX, you will be at the forefront of our player interactions, managing inquiries related to accounts, complaints, and general information. Your primary responsibility will be to optimize the player experience by providing timely and accurate responses across multiple channels, including email, social media, and live events. You will play a crucial role in fostering a better understanding of our poker and sports betting services, guiding players through our systems to enhance their engagement. Your efforts will directly impact player satisfaction, as you work diligently to resolve issues and promote a positive gaming environment. You will also participate in team meetings and training sessions to continuously improve your skills and knowledge of our offerings, ensuring that you remain a valuable resource for our players.

What we offer

At WINAMAX, we pride ourselves on our innovative and multicultural work environment located in the heart of Paris. We offer a supportive team atmosphere where your contributions are recognized and valued. You will have the opportunity to grow within the company as we expand our presence in new markets, including Spain, Germany, Italy, and Portugal. Our recruitment process is designed to ensure a smooth candidate experience, typically lasting between two to four weeks. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.